Michael Khaled 39570 Avenida la Cresta Murrieta, CA 92562 Phone: (951) 698-9109 Email: mkhaled@aol.com Leadership Profile Senior Executive Leadership, Organizational Development, Coaching/Training/Motivation, Curriculum Design/Development, Grant Development, Technology Application, Startups and Turnarounds Outstanding international organization development and training executive with a proven track record in professional service and manufacturing businesses. Consistently aligned organization goals, business strategies, and management and employee development strategies and interventions in order to achieve significant improvements in key business metrics such as profitability, revenue growth, employee turnover and productivity. Demonstrated expertise in providing leadership within start-up, turnaround, and high growth environments. Recognized as a strong decisive leader with a powerful drive for measurable results and high ethical and performance standards; carried top secret clearance in critical military projects. Excellent fiscal planning, budgeting, resource utilization, and cost-control skills. An exceptional motivator and team builder capable of maximizing the performance of personnel at all levels. A published author and experienced motivator and communicator to diverse audiences. Professional Experience Ocean Consulting Group Southern California Managing Partner/Senior Consultant 2001 to present Provided leadership for a team of 25 senior consultants and training specialists for this fast-growing consulting firm hired by client companies to assist in driving/supporting corporate change initiatives. Coached client company executives and managers (multi-state and international) through the implementation of change and improvement initiatives. Focused on assisting diverse companies break through to higher levels of performance and navigate rapid change and innovation. Administered a $2.5 million annual budget and secured grants for client companies in excess of $5 million per year. * Spearheaded the transformation from being "product-focused" to a dynamic customer-focused organization with 20 to 30 percent increases in sales, 10 to 22 percent increases in customer retention, and 15 to 35 percent increases in employee performance. * Established customized and integrated comprehensive training and development curricula incorporating live-facilitated and Web-based venues. Highly trained personnel reduced inventory by 28 percent, improved production processes with corresponding increases in quality, throughput, and product delivery times. Cost savings reached $250,000 in year one and more than $500,000 in each subsequent year. * Initiated an employee training, certification, and recognition program tied to compensation that aided in the reduction of employee turnover from an average of 35 percent to less than 10 percent. Implemented a company-wide performance management system that resulted in improved communication and a substantial increase in employee morale and productivity. * Facilitated the acquisition of state and federal grants ranging from $100,000 to $500,000 for clients to augment budgets and accelerate, expand, and multiply processes, productivity, and employee development efforts. Auxillio, Inc. San Juan Capistrano, California Executive Vice President 1992 to 2001 Built and led a team of consultants, trainers, instructional designers, and Web technologists in the development, sales, and implementation of innovative Web-based corporate training, survey, and worldwide communication products. Grew the enterprise from start-up to a public company within four years; achieved industry leadership in the next three years. Administered a $4 million annual budget and raised investor capital of more than $15 million. * Spearheaded the design, development and sales of a proprietary ASP offering innovative Web-delivered products that provided more comprehensive sales, customer, and employee information than any comparable products at the time. * Provided client executives and managers feedback from obtained data and assisted them in devising custom interventions (including comprehensive development/training strategies, programs, training materials, manuals, policies and procedures, sales presentations, and Web-delivered services). Guided clients in the implementation of change strategies resulting in 15 to 25 percent improved customer retention, productivity increases of 12 to 35 percent, and reduced turnover from 26 to 12 percent. Treasure Chest Advertising Company, Inc. Gelendora, California Director, Human Resources Development (HRD) 1989 to 1991 Oversaw all areas of human capital development for this large industrial printing firm with 15 manufacturing facilities across the country that generated product sales in all 50 states. Administered a $2 million annual budget and $1 million in grant money. Hired as the first HRD director and charged with establishing training and best practices methodologies. Authored and presented management and supervisory training courses; instituted executive and leadership coaching for management personnel. * Initiated a company-wide quality improvement program and managed the implementation of ISO 9001 adherence and certification within a two-year period. Originated and led the implementation of modern process control and continuous quality improvement processes in all manufacturing plants resulting in a 25 percent measurable increase in quality and a 15 percent reduction in waste over a three-year period. * Originated company-wide team interviewing, selection, and performance feedback systems, resulting in 30 percent better hires and reducing turnover from more than 25 percent to just under 15 percent. Douglas Aircraft Company Long Beach, California Professional Development Manager 1986 to 1989 Directed all areas of professional development for this large aircraft manufacturing company with both commercial and military multi-year contracts in the U.S. and internationally. Designed career paths, succession plans, and a layered employee development program linked to clear performance outcomes. Developed and controlled an annual budget of more than $4 million as well as an additional $2.5 million in grant money. * Clarified job functions and integrated career paths for all employees linked to training and development plans and compensation strategies linked to performance through training and certifications. This process resulted in employee turnover dropping from 21 percent annually to less than 12 percent. * Authored and implemented a company-wide management succession plan that included candidate identification, job shadowing, mentoring, and management training measured by proscribed standards resulting in a 20 percent increase in improved employee morale, smoother employee transitions, and the ability to staff and deploy talent more efficiently in weeks instead of months. . * Collaborated with a large prestigious quality consulting firm to identify a sound approach, train managers and staff to implement it, and report to management the results on a quarterly and yearly basis. Cost savings reached $2.8 million in year one, and more than $5 million annually in subsequent years. Northrop Corporation Pico Rivera, California Training Logistics Manager 1984 to 1986 Provided training in top-secret weapons and aircraft for this large aircraft design and manufacturing company that developed the B-2 (Stealth) bomber. Controlled a large secret annual budget and liaised with U.S. Air Force personnel and officers. Managed small, highly talented interdisciplinary teams of engineers, programmers, instructional designers, and technicians to design, develop, and test training materials and systems (including electronic simulators) prior to transferring them to military commands. * Developed an aircrew team communication training approach that facilitated more effective and efficient communication among aircrew members in the event of emergencies or under stressful mission conditions. This was so successful that it was adapted and institutionalized in civilian commercial aircrew training. * Led the team that designed and built a small one-person simulator to train aircraft weapons officers for more than 65 percent lower costs than a large simulator, saving the company and the Air Force tens of millions of dollars over the life of the program. * Developed logistics briefings and detailed documentation for reporting program progress to the Air Force and congressional oversight committees. The comprehensive documentation was so concise and accurate that military contract funding and approval recurred with no deficits and no lapses in funding. Employment Prior to 1984 Served as project manager/instructional designer for National Training Systems and training supervisor for Ford Aerospace. At National Training Systems, designed and developed technical product training programs for such clients as Coca-Cola, IBM, Computer Sciences Corporation, Hazeltine, Xerox, and Johnson & Johnson. At Ford Aerospace, participated in a large military program dealing with air defense systems (Sidewinder and Amramm missiles and mobile anti-aircraft cannons). Hired, trained, built, and managed staff for this new division. Significant accomplishments included: * Developed a proprietary landmark sales training program for National Training Systems. This program was the first of its kind for training large, complex "consultative" sales-the product became branded and was sold to many large multinational companies for sales force training. Annual additional sales revenue from this product was more than $1 million per year. * Led the identification, communication, and institutionalization of a new Ford Aerospace division's mission, vision, values, goals, action plans, and work process flow in a record nine months' time. This division was ahead of schedule and budget by 30 percent during its first year. * Trained U.S. Army instructors on the divisions systems at the North American Air Defense School in Ft. Bliss, Texas. Received Outstanding Trainer Award from the U.S. Army and the company received a special commendation from the commandant of the air defense school for the outstanding work done by the team. Education/Professional Development * Argosy University/University of Phoenix-Doctoral coursework in Organizational Leadership (continuing). * College of Executive Coaching-Certified Professional (Executive) Coach-2002. * Pepperdine University/University of Southern California-Doctoral coursework in Institutional Management-1978-1988. * California State University, Long Beach. Master of Arts in Adult Education with specialty in Business Organization Development-1976. * Michigan State University-Bachelor of Arts in Telecommunications-1974.