Kirsten Moore, PHR Phone: (916) 220-7222 Email: kirstenmoore@surewest.net Leadership Profile Business Development Leadership, Strategic Planning, P&L Management, Partner Relations, Product/Program Development, Training/Sales Education, Contract Negotiations, Communication Solution-oriented business strategist with a proven record of success in growing partner base, revamping operations to cut costs and improve cash flow, driving profits to new heights, and developing new product or service offerings. Proficient at developing company policies and procedures and implementing technologies in an international Fortune 500 company. Expertise in formulating creative strategic plans and implementing operational marketing and vital business culture changes. Breadth of experience across industry platforms including B2B and B2C, utilizing multiple channel strategies. Exceptional leadership, collaboration and communication skills coupled with a proven ability to lead, motivate, and inspire cross-functional teams to surpass corporate objectives and stay abreast of the latest innovations. Experienced in international cultural business negotiation, planning and implementation. Proficient in managing nationwide and international project teams. Professional Experience Mainstay Business Solutions Folsom, California Chief Operating Officer 2007 to 2008 Direct interdepartmental operations that impact profit margins and the bottom line-assessed entire organization and re-leveled all necessary positions to be competitive with market expectations and improve personnel motivation. Maintain open communication channels with all levels of employees to ensure that effective procedures are implemented, training needs are being met, and performance standards are achieved. Stay abreast of company objectives and market shifts to continually align employee vision and participation in meeting market needs. Established baseline expectations for performance output and weekly reporting metrics. Spearheaded efforts to close an underperforming office to minimize costs and risk. Initiated training for an external client's improved internal functionality, resulting in operational cost containment. * Reengineered the benefit department's functionality and processes, allowing headcount to be reduced from five two without compromising essential activities or compliance issues. * Optimized unemployment department by eliminating unnecessary functions and reallocating employee functionality-cut operational costs by 50 percent. Established internal staff training to improve government compliance and implement preventive planning. * Established baseline process to terminate clients under time-sensitive internal functions ensuring smart, quick and reliable resolutions for corporate financial security. Lifecycle Management Services Granite Bay, California Business Consultant 2004 to 2007 Provided professional, technical and business development services to key clients in the areas of sales, marketing, product/project management, business development and operational streamlining. Assisted clients to achieve improved business operations, increased sales, reduced operating expense, strategic marketing plans, or market presence. Clients included Comstock Precast, TRU Fitness, and The Placer Group. * Re-evaluated appropriate marketing that yielded client a cost savings of $7,000 per month. * Prepared software release timeline and customer retention plans for existing licensed customers. The improved timeline enabled customer retention and provided additional sales incentive for prospective customers. * Implemented efficient workflow and business acquisition process for improved operational flow and growth. Autodesk, Inc. San Rafael, California Senior Manager, Partner Programs-Professional Services Division 2002 to 2004 Directed all performance management activities. Negotiated partner contracts; drove consolidation and refinement of partner programs worldwide. Developed a strategic plan to ensure staying abreast of technology changes within the IT industry. Created a Web presence strategy to establish a consistent single source of information; closed security weaknesses in the IT process (past and present). Reengineered the authorized consultant program-streamlined staff, evaluated territory needs, cut costs, and implemented more efficient daily management. * Revamped back office support system to stop revenue loss for items ordered via The Source at no cost, saving the company in excess of $140,000. * Transitioned the not for profit training center program to "for profit" by recruiting Autodesk dealers-increased 30 percent of dealer membership and reduced of 20 percent of academic institution. * Implemented an anti-piracy campaign-incorporated secured technical downloads to ensure software was not accessed more than what was purchased. This resulted in increased software subscription sales. * Received the 2003 President's Award for top 10 percent of worldwide employees who have contributed to above standard expectation and the 2004 CEO award and bonus. Senior Manager, Americas Training Delivery-Learning and Training Division 2000 to 2002 Designed all new infrastructures into e-learning, international, partner testing, and customer assessment programs to provide for a solid foundation for the division. Directed an effective transition of the technical competency exams into an external model. Secured major business partners, additional staff, contractors, agreements, and associated contract negotiation. Introduced major account learning and training program and a brand new e-learning content development group. Assumed the role of business development and training manager to ensure continuity during employee transition and reorganization. * Transitioned the not-for-profit exams into a for-profit program, yielding $120,000 in sales during the first year. The exams became a marketing tool and a means of achieving market advantage. * Converted primary partner technical training in North America from classroom-led to Web-based training, achieving an increased customer satisfaction level. Survey results revealed a high percentage of people valued the training but did not want to absorb the travel costs and lost business time. Manager, Product Development and Programs-Learning and Training Division 1996 to 2000 Provided leadership for all testing and certification programs in the Americas. Built a strong technical, business partner, communication, and reporting infrastructure serving six different internal clients in 1999, including Europe. Developed international training materials in France, England, Italy, Germany and Spain and personally traveled to do vendor selection and conduct contract negotiations for print publishing vendors in Switzerland, Germany, England and France. Established best practices for testing and certification in the IT industry; strengthened the infrastructure and business partner relations, refined the development process, and recruited additional talent. * Achieved significant growth for the testing and certification program, delivering 225 percent over target. * Exceeded target goal by 400 percent while expanding exams into sales competency and customer certification exams for AutoCAD R14. * Formed Autodesk Press with International Thompson Publishing to secure educational curriculum presence. Liaised with the publishing house on best practices and curriculum development. Lifecycle Management Services Granite Bay, California Business Consultant (exclusive to Autodesk's Education Division) 1993 to 1996 Developed protocol and process for productizing educational curriculum. Served as liaison between operations executives and the education department management team. Developed a roadmap for and oversaw the development of 26 concurrent curriculum projects with various technical writers, editors, creative services, and print publishers. Worked directly with International Thompson Publishing on transitioning core content for Autodesk Press products. Negotiated contracts and managed vendors and consultants. Worked with the educational division for print, packaging, and distribution. Collaborated with the creative marketing department for cover art design. * Assisted editors at International Thompson Publishing's Autodesk Press line in transitioning from paper-based to Web-based courseware and managing offerings through the Web. * Invited to speak on the Autodesk product line at International Thompson Publishing's annual conference. * Established consultant and advisory board database that consisted of all A and B consultants that serviced the learning and training department on courseware development, alpha, beta, and final QA review. * Led Web-based surveys on needs analysis for various courseware projects related to the different CAD disciplines. Collaborated with the established advisory board to receive an adequate representation of the courseware needs within North America and Canada. Manager-Product Development and Release Management Division 1990 to 1993 Ensured that identified products were held to development plan release schedules. Worked with engineering, operations, marketing, and event planning to ensure completion and follow-through; facilitated company-wide communication. Directed operations and planning, working closely with development and marketing counterparts on strategic efforts. Managed weekly development team meetings to ensure code was being developed, localization of code and manuals were on track, and an international alpha/beta team was formed to ensure quality performance. * Collaborated with an international team to release the first Korean version of AutoCAD in that market. * Managed product release management of the Autodesk device interface (ADI) product that allowed Autodesk's software to interface with peripherals on various platforms such as Mac, Windows, UNIX, and Zenix. * Worked directly with the education division to assist in productizing curriculum material and ensuring all curriculums was ISBN certified for mass distribution, enabling product sales in the academic market. Education/Certifications * Project Management Professional (PMP) certification exam scheduled for June 2009. * Project Management Professional Certification Program-Sacramento State University (in progress). * Professional in Human Resources Certification (PHR)/Human Resources Certification Institute. * Human Resources Management Certification Program-University of Phoenix. Professional Affiliations * Society of Human Resources Management. * Sacramento Association of Human Resource. * Project Management Institute (PMI).